Cancellation & Refund Policy
Effective September 6, 2026
Canceling monthly service
Existing clients may cancel future Voice AI or Managed HighLevel renewals electronically through the customer-service cancellation page on the main Arrington Consulting website or by emailing brian.arrington@arringtonconsultllc.com. Include the business name, purchasing email, and service to cancel. We use the electronic submission or email timestamp as the request time and will send a confirmation. Submit the request before the next renewal is processed. Service continues through the current paid period unless Arrington confirms an earlier end date.
When implementation begins
Implementation begins when Arrington first performs client-specific discovery, call-flow design, script or content preparation, configuration, integration, number provisioning, testing, or another client-specific setup task after purchase.
Setup fees
Setup fees reserve implementation capacity and cover client-specific work. Setup fees are non-refundable once implementation begins. If the client cancels before implementation begins, Arrington will refund the setup fee. If Arrington cancels before completing the related work for reasons not caused by the client, any unearned portion will be refunded.
Monthly, usage, and third-party charges
Monthly fees already charged are non-refundable except where required by law or expressly approved in writing. Cancellation stops future renewals after the current paid period but does not erase usage, carrier, phone, SMS, email, AI, software, integration, tax, or other third-party charges already incurred. The Voice AI 3X Guarantee applies only to eligible future base monthly Voice AI fees and does not pause or cancel Managed HighLevel fees or usage and pass-through charges.
Promotional pricing
Cancellation ends any grandfathered promotional or funnel-only rate. A later restart is priced at the then-current rate unless Arrington agrees otherwise in writing.
Billing questions
Contact us promptly if you believe a charge is incorrect. We will review the account and supporting records. Nothing in this policy limits rights that cannot legally be waived.